AI chatbot for WhatsApp
The service handles text, audio and media, sends operational messages, qualifies leads, runs flows and transfers conversations with complete context.
Omnichannel Contact Center mit KI
Omnichannel Contact Center mit KI für WhatsApp und Sprache.
Dashify zentralisiert WhatsApp-Chatbots, Instagram, Webchat, KI-Telefonservice, VoIP-Telefonie, Call Center, CRM, Warteschlangen, Flows und Automatisierungen in einem durchgängigen Betrieb zwischen KI und menschlichem Team.
6 channelsmessaging, voice and human service
AI + humancontext preserved during handoff
24/7automations and digital agents
Lösung im Einsatz
KI-Contact-Center für WhatsApp, Sprache und digitale Kanäle
Sehen Sie, wie Dashify Omnichannel-Service mit WhatsApp-Chatbot, KI-Sprache, Instagram, Webchat, Telefonie, Warteschlangen, CRM, Flows und Analytics strukturiert.
WhatsApp, social, webchat and phone
Every channel in one customer service operation.
A conversation can start in one channel, pass through AI, reach the right agent and continue without losing the customer, history, intent, attachments or process stage.
Instagram Direct
Social messages and interactions are converted into organized conversations, CRM contacts, opportunities and automated journeys.
Webchat for websites and portals
Webchat provides real-time conversation, identifies visitors, captures data and connects AI, queues and human service.
AI-powered voice service
Voice agents receive and make calls with natural language, data lookup, task execution and assisted transfer.
Call center and VoIP telephony
Extensions, queues, inbound and outbound calls, transfers, history, transcripts and agents operate in one interface.
Mailing and outbound communication
Lists, campaigns, contacts, callbacks and follow-up tasks remain connected to sales and relationship flows.
Unified contextOne conversation, one history, any channel.
CRM, messages, calls, tasks, documents, statuses and next steps remain connected to the same customer.
Voice agent lab
An AI voice experience that listens, understands and responds.
Dashify configures phone agents with their own identity, objective, knowledge, tools and rules to support, sell, collect, schedule or route calls.
Natural-language inbound and outbound conversations
Authorized CRM, document, schedule and data queries
Human transfer with summary and full history
Interactive voice demo
ReadyThe voice agent is ready to start a new conversation.
Complete customer service platform
Resources to automate, operate, supervise and evolve your Contact Center.
From the first interaction to the executive report, every module shares context, rules, permissions and data to reduce fragmented tools.
Chatbots and AI agents
Each chatbot receives instructions, personality, knowledge, forms and tools suited to its conversation type.
Phone-based voice agents
Voice agents automate inbound and outbound calls with natural speech, system actions and continuity with human agents.
Team multi-service
Conversations are distributed by department, profile, availability, priority, customer and agent skill.
Queues and intelligent routing
Entry, conditions, schedules, SLA, overflow, owners and destinations are configured for every demand.
VoIP telephony and extensions
Extensions, calls, transfers, queues, records and the agent phone are connected to the same interface.
CRM and 360-degree history
Contacts, companies, channels, conversations, calls, tasks, opportunities and documents remain connected.
Knowledge and tools
Agents receive controlled access to documents, data, APIs, forms and the actions needed to resolve requests.
AI-to-human handoff
The human agent receives intent, summary, collected data, priority and every action already performed by AI.
Automations and actions
Events and conditions trigger messages, tasks, updates, alerts, integrations and next steps.
Quality and satisfaction
Ratings, CSAT, NPS, resolution, sentiment, adherence and improvement points are tracked continuously.
Dashboards and analytics
Dashboards monitor queues, channels, productivity, sales, times, conversion, quality and AI and human performance.
Profiles, security and audit
Users, permissions, scope, sensitive data, action history and traceability remain under operational control.
Flow and profile builder
Specialized agents for every operational goal.
Dashify configures statuses, conditions, actions, channels, knowledge and AI agents into specific journeys for service, customer success and sales.
SAC
Active profile
Customer Service
Receives requests, questions, complaints and incidents, identifies priority and drives resolution or escalation.
Flow goalResolve the request with deadlines, protocol and traceability.
Primary metricSLA / FCR
Omnichannel entryChannel, queue and source
Profile + AISAC
Outcome and next actionSLA / FCR
Complete omnichannel journey
From the first message to resolution, sale or retention.
The flow connects channels, identity, AI, teams and management data so every interaction creates context and a clear next action.
01
Entry through any channel
WhatsApp, Instagram, webchat, phone, mailing and calls enter organized queues.
02
Unified customer identification
Contact, company, history, consent, requests and opportunities are unified in CRM.
03
AI understanding and execution
AI classifies intent, consults knowledge, collects data and triggers authorized tools.
04
Context-rich transfer
The conversation is routed to the right profile with summary, priority, attachments and completed actions.
05
Measurement and continuous improvement
Conversations and calls are converted into metrics, alerts, quality controls and operational decisions.
Operational automations
Every event can start an action, an alert or a new flow.
Dashify automates service and sales routines with governance, keeping rules, owners, conditions and history visible to supervisors.
SLA and waiting time
Alerts, prioritization and overflow are triggered whenever deadlines or queues require intervention.
Context-based routing
Routing considers channel, topic, customer, profile, schedule, region and stage.
Automated follow-up
Opportunities, pending items, surveys and unanswered contacts receive automated follow-up.
Campaigns and communication
Outbound journeys run with defined lists, messages, segments and goals.
Tasks and owners
Activities, deadlines and owners are created from conversation outcomes.
Alerts and exceptions
Supervisors receive alerts about risk, sentiment, blockers or critical opportunities.
Supervision, quality and BITMAAverage handling time TMEAverage waiting time FCRFirst contact resolution SLAService level CSATCustomer satisfaction NPSLoyalty and recommendation CONV.Sales conversion QAQuality and adherence
Metrics to understand queues, experience, productivity and revenue.
Messaging, calls, AI agents, human agents, CRM and flow data are combined to monitor operations in real time and improve decisions.
Supervisor dashboard
LiveHuman interactions18
AI interactions42
Resolved87%
AI and automationHuman team
Segmentarchitektur
Contact Center is a cross-functional layer for every vertical.
The same channels, voice, CRM, flows and AI structure can serve healthcare, agribusiness, services, education, industry and public operations with their own rules.
Agrarwirtschaft
Fernerkundung, Geodatenverarbeitung, Ernten, Wetterrisiko, Brände, Teams, Flotte und Benachrichtigungen.
Industrie
Dashboards für Produktion, Wartung, Anlagen, Effizienz und industrielle Abläufe.
Gesundheit
Kennzahlen für Kliniken, Versorgungspfade, Qualität und kontinuierliche Betreuung.
Public lighting
Telemanagement, assets, requests, maintenance, teams, SLA, energy, automations and smart city operations.
Contact Center
Chatbot, WhatsApp, Instagram, webchat, AI voice, VoIP, call center, flows, CRM and analytics.
Bildung
Management von Kursen, Einschreibungen, Lernen, Bindung und Beziehung zu Studierenden.
Management und Services
Dashboards für Service, Finanzen, Produktivität, Verträge und tägliche Abläufe.
Questions about AI Contact Center
Technical criteria for a centralized customer service operation.
Direct answers about WhatsApp, voice, human service, profiles, VoIP telephony and metrics.
Yes. The flow can identify intent, collect data and transfer the conversation to the right queue or team while preserving history, attachments, summary and completed actions.
The voice agent receives or makes a call, understands natural language, consults authorized data, executes tasks and can transfer to a person with the full conversation context.
It does not have to. The platform combines automation and human service: AI handles routines, qualifies and prepares context, while the team takes cases requiring negotiation, empathy or judgment.
Yes. Each flow can have its own goal, instructions, knowledge, tools, statuses, actions, channels, metrics and rules for service, customer success or sales.
Yes. Extensions, queues, calls, transfers and phone history can operate alongside WhatsApp, Instagram, webchat, CRM, tasks and reports.
Operations can track AHT, waiting time, FCR, SLA, CSAT, NPS, conversion, quality, volume by channel, productivity, queues, abandonment and flow outcomes.
The investment depends on the channels enabled, the service volume and the use of AI and telephony. Dashify sizes the plan to the operation — talk to a specialist to get a proposal for your scenario.
Deployment is assisted and staged: it starts with the priority channels, such as WhatsApp and webchat, and evolves to AI voice, queues, flows and automations. The operation can start serving on the first channels within a few days, depending on complexity.
Yes. Besides the native CRM with a unified customer history, the platform provides automations, webhooks and APIs to integrate external systems, trigger actions from service events and sync data with the rest of the operation.
Access is controlled through profiles and permissions, with audit trails of actions and data-protection practices aligned with LGPD. Service data stays centralized in the platform, with governance over who can see and operate each piece of information.
Connected end-to-end customer service
Mit Spezialist sprechenWhatsApp, Sprache, KI, Call Center und Flows in einem Betrieb implementiert.
Dashify integriert priorisierte Kanäle und liefert spezialisierte Profile, Automatisierungen, Telefonie, CRM, Qualität und Analytics auf derselben Kontextbasis.