AI chatbot for WhatsApp
Handle text, audio and media, send operational messages, qualify leads, run flows and transfer to multiple agents with complete context.
AI omnichannel Contact Center
AI omnichannel Contact Center for WhatsApp and voice.
Centralize WhatsApp chatbots, Instagram, webchat, AI phone service, VoIP telephony, call center, CRM, queues, flows and automations in one continuous operation across AI and human teams.
6 channelsmessaging, voice and human service
AI + humancontext preserved during handoff
24/7automations and digital agents
WhatsApp, social, webchat and phone
Every channel in one customer service operation.
A conversation can start in one channel, pass through AI, reach the right agent and continue without losing the customer, history, intent, attachments or process stage.
Instagram Direct
Turn social messages and interactions into organized conversations, CRM contacts, opportunities and automated journeys.
Webchat for websites and portals
Offer real-time conversation on your website, identify visitors, capture data and connect AI, queues and human service.
AI-powered voice service
Receive and make calls with voice agents, natural language, data lookup, task execution and assisted transfer.
Call center and VoIP telephony
Organize extensions, queues, inbound and outbound calls, transfers, history, transcripts and browser-based agent operations.
Mailing and outbound communication
Work with lists, campaigns, contacts, callbacks and follow-up tasks connected to sales and relationship flows.
Unified contextOne conversation, one history, any channel.
CRM, messages, calls, tasks, documents, statuses and next steps remain connected to the same customer.
Voice agent lab
An AI voice experience that listens, understands and responds.
Prepare phone agents with their own identity, objective, knowledge, tools and rules to support, sell, collect, schedule or route calls.
Natural-language inbound and outbound conversations
Authorized CRM, document, schedule and data queries
Human transfer with summary and full history
Interactive voice preview
ReadyCustomer
The voice agent is ready to start a new conversation.
Complete customer service platform
Resources to automate, operate, supervise and evolve your Contact Center.
From the first interaction to the executive report, every module shares context, rules, permissions and data to reduce fragmented tools.
Chatbots and AI agents
Configure instructions, personality, knowledge, forms and tools for each conversation type.
Phone-based voice agents
Automate inbound and outbound calls with natural speech, system actions and continuity with human agents.
Team multi-service
Distribute conversations by department, profile, availability, priority, customer and agent skill.
Queues and intelligent routing
Define entry, conditions, schedules, SLA, overflow, owners and destinations for every demand.
VoIP telephony and extensions
Connect extensions, calls, transfers, queues, records and the agent phone to the same interface.
CRM and 360-degree history
Connect contacts, companies, channels, conversations, calls, tasks, opportunities and documents.
Knowledge and tools
Give agents controlled access to documents, data, APIs, forms and the actions needed to resolve requests.
AI-to-human handoff
Deliver intent, summary, collected data, priority and every action already performed by AI to the human agent.
Automations and actions
Trigger messages, tasks, updates, alerts, integrations and next steps based on events or conditions.
Quality and satisfaction
Track ratings, CSAT, NPS, resolution, sentiment, adherence and customer service improvement points.
Dashboards and analytics
Monitor queues, channels, productivity, sales, times, conversion, quality and AI and human performance.
Profiles, security and audit
Control users, permissions, scope, sensitive data, action history and operational traceability.
Flow and profile builder
Create specialized agents for every operational goal.
Combine statuses, conditions, actions, channels, knowledge and AI agents to design service, customer success and sales journeys without forcing everyone into the same script.
SAC
Active profile
Customer Service
Receives requests, questions, complaints and incidents, identifies priority and drives resolution or escalation.
Flow goalResolve the request with deadlines, protocol and traceability.
Primary metricSLA / FCR
Omnichannel entryChannel, queue and source
Profile + AISAC
Outcome and next actionSLA / FCR
Complete omnichannel journey
From the first message to resolution, sale or retention.
The flow connects channels, identity, AI, teams and management data so every interaction creates context and a clear next action.
01
Receive on any channel
WhatsApp, Instagram, webchat, phone, mailing and calls enter organized queues.
02
Recognize the customer
Unify contact, company, history, consent, requests and opportunities in the CRM.
03
Understand and execute with AI
Classify intent, consult knowledge, collect data and trigger authorized tools.
04
Transfer with context
Route to the right profile with summary, priority, attachments and completed actions.
05
Measure and improve
Turn conversations and calls into metrics, alerts, quality controls and operational decisions.
Operational automations
Every event can start an action, an alert or a new flow.
Automate service and sales routines without losing governance: rules, owners, conditions and history remain visible to supervisors.
SLA and waiting time
Alert, prioritize or overflow whenever deadlines or queues require action.
Context-based routing
Route by channel, topic, customer, profile, schedule, region or stage.
Automated follow-up
Resume opportunities, pending items, surveys and unanswered contacts.
Campaigns and communication
Start outbound journeys with lists, messages, segments and goals.
Tasks and owners
Create activities, deadlines and owners based on conversation outcomes.
Alerts and exceptions
Notify supervisors about risk, sentiment, blockers or critical opportunities.
Supervision, quality and BITMAAverage handling time TMEAverage waiting time FCRFirst contact resolution SLAService level CSATCustomer satisfaction NPSLoyalty and recommendation CONV.Sales conversion QAQuality and adherence
Metrics to understand queues, experience, productivity and revenue.
Combine messaging, calls, AI agents, human agents, CRM and flow data to monitor operations in real time and improve decisions.
Supervisor dashboard
LiveHuman interactions18
AI interactions42
Resolved87%
AI and automationHuman team
Segmentarchitektur
Contact Center is a cross-functional layer for every vertical.
The same channels, voice, CRM, flows and AI structure can serve healthcare, agribusiness, services, education, industry and public operations with their own rules.
Agrarwirtschaft
Fernerkundung, Geodatenverarbeitung, Ernten, Wetterrisiko, Brände, Teams, Flotte und Benachrichtigungen.
Industrie
Dashboards für Produktion, Wartung, Anlagen, Effizienz und industrielle Abläufe.
Gesundheit
Kennzahlen für Kliniken, Versorgungspfade, Qualität und kontinuierliche Betreuung.
Public lighting
Telemanagement, assets, requests, maintenance, teams, SLA, energy, automations and smart city operations.
Contact Center
Chatbot, WhatsApp, Instagram, webchat, AI voice, VoIP, call center, flows, CRM and analytics.
Bildung
Management von Kursen, Einschreibungen, Lernen, Bindung und Beziehung zu Studierenden.
Management und Services
Dashboards für Service, Finanzen, Produktivität, Verträge und tägliche Abläufe.
Questions about AI Contact Center
What your operation should know before centralizing customer service.
Direct answers about WhatsApp, voice, human service, profiles, VoIP telephony and metrics.
Yes. The flow can identify intent, collect data and transfer the conversation to the right queue or team while preserving history, attachments, summary and completed actions.
The voice agent receives or makes a call, understands natural language, consults authorized data, executes tasks and can transfer to a person with the full conversation context.
It does not have to. The platform combines automation and human service: AI handles routines, qualifies and prepares context, while the team takes cases requiring negotiation, empathy or judgment.
Yes. Each flow can have its own goal, instructions, knowledge, tools, statuses, actions, channels, metrics and rules for service, customer success or sales.
Yes. Extensions, queues, calls, transfers and phone history can operate alongside WhatsApp, Instagram, webchat, CRM, tasks and reports.
Operations can track AHT, waiting time, FCR, SLA, CSAT, NPS, conversion, quality, volume by channel, productivity, queues, abandonment and flow outcomes.
Connected end-to-end customer service
Explore the platformBring WhatsApp, voice, AI, call center and flows into one operation.
Start with priority channels and evolve into specialized profiles, automations, telephony, CRM, quality and analytics using the same context foundation.