AI chatbot for WhatsApp
The service handles text, audio and media, sends operational messages, qualifies leads, runs flows and transfers conversations with complete context.
Contact Center omnicanal avec IA
Contact Center omnicanal avec IA pour WhatsApp et voix.
Dashify centralise chatbot WhatsApp, Instagram, webchat, service vocal IA au téléphone, téléphonie VoIP, call center, CRM, files, flux et automatisations dans une opération continue entre IA et équipe humaine.
6 channelsmessaging, voice and human service
AI + humancontext preserved during handoff
24/7automations and digital agents
Solution en opération
Contact Center IA pour WhatsApp, voix et canaux digitaux
Découvrez comment Dashify structure le service omnicanal avec chatbot WhatsApp, voix IA, Instagram, webchat, téléphonie, files, CRM, flux et analytics.
WhatsApp, social, webchat and phone
Every channel in one customer service operation.
A conversation can start in one channel, pass through AI, reach the right agent and continue without losing the customer, history, intent, attachments or process stage.
Instagram Direct
Social messages and interactions are converted into organized conversations, CRM contacts, opportunities and automated journeys.
Webchat for websites and portals
Webchat provides real-time conversation, identifies visitors, captures data and connects AI, queues and human service.
AI-powered voice service
Voice agents receive and make calls with natural language, data lookup, task execution and assisted transfer.
Call center and VoIP telephony
Extensions, queues, inbound and outbound calls, transfers, history, transcripts and agents operate in one interface.
Mailing and outbound communication
Lists, campaigns, contacts, callbacks and follow-up tasks remain connected to sales and relationship flows.
Unified contextOne conversation, one history, any channel.
CRM, messages, calls, tasks, documents, statuses and next steps remain connected to the same customer.
Voice agent lab
An AI voice experience that listens, understands and responds.
Dashify configures phone agents with their own identity, objective, knowledge, tools and rules to support, sell, collect, schedule or route calls.
Natural-language inbound and outbound conversations
Authorized CRM, document, schedule and data queries
Human transfer with summary and full history
Interactive voice demo
ReadyThe voice agent is ready to start a new conversation.
Complete customer service platform
Resources to automate, operate, supervise and evolve your Contact Center.
From the first interaction to the executive report, every module shares context, rules, permissions and data to reduce fragmented tools.
Chatbots and AI agents
Each chatbot receives instructions, personality, knowledge, forms and tools suited to its conversation type.
Phone-based voice agents
Voice agents automate inbound and outbound calls with natural speech, system actions and continuity with human agents.
Team multi-service
Conversations are distributed by department, profile, availability, priority, customer and agent skill.
Queues and intelligent routing
Entry, conditions, schedules, SLA, overflow, owners and destinations are configured for every demand.
VoIP telephony and extensions
Extensions, calls, transfers, queues, records and the agent phone are connected to the same interface.
CRM and 360-degree history
Contacts, companies, channels, conversations, calls, tasks, opportunities and documents remain connected.
Knowledge and tools
Agents receive controlled access to documents, data, APIs, forms and the actions needed to resolve requests.
AI-to-human handoff
The human agent receives intent, summary, collected data, priority and every action already performed by AI.
Automations and actions
Events and conditions trigger messages, tasks, updates, alerts, integrations and next steps.
Quality and satisfaction
Ratings, CSAT, NPS, resolution, sentiment, adherence and improvement points are tracked continuously.
Dashboards and analytics
Dashboards monitor queues, channels, productivity, sales, times, conversion, quality and AI and human performance.
Profiles, security and audit
Users, permissions, scope, sensitive data, action history and traceability remain under operational control.
Flow and profile builder
Specialized agents for every operational goal.
Dashify configures statuses, conditions, actions, channels, knowledge and AI agents into specific journeys for service, customer success and sales.
SAC
Active profile
Customer Service
Receives requests, questions, complaints and incidents, identifies priority and drives resolution or escalation.
Flow goalResolve the request with deadlines, protocol and traceability.
Primary metricSLA / FCR
Omnichannel entryChannel, queue and source
Profile + AISAC
Outcome and next actionSLA / FCR
Complete omnichannel journey
From the first message to resolution, sale or retention.
The flow connects channels, identity, AI, teams and management data so every interaction creates context and a clear next action.
01
Entry through any channel
WhatsApp, Instagram, webchat, phone, mailing and calls enter organized queues.
02
Unified customer identification
Contact, company, history, consent, requests and opportunities are unified in CRM.
03
AI understanding and execution
AI classifies intent, consults knowledge, collects data and triggers authorized tools.
04
Context-rich transfer
The conversation is routed to the right profile with summary, priority, attachments and completed actions.
05
Measurement and continuous improvement
Conversations and calls are converted into metrics, alerts, quality controls and operational decisions.
Operational automations
Every event can start an action, an alert or a new flow.
Dashify automates service and sales routines with governance, keeping rules, owners, conditions and history visible to supervisors.
SLA and waiting time
Alerts, prioritization and overflow are triggered whenever deadlines or queues require intervention.
Context-based routing
Routing considers channel, topic, customer, profile, schedule, region and stage.
Automated follow-up
Opportunities, pending items, surveys and unanswered contacts receive automated follow-up.
Campaigns and communication
Outbound journeys run with defined lists, messages, segments and goals.
Tasks and owners
Activities, deadlines and owners are created from conversation outcomes.
Alerts and exceptions
Supervisors receive alerts about risk, sentiment, blockers or critical opportunities.
Supervision, quality and BITMAAverage handling time TMEAverage waiting time FCRFirst contact resolution SLAService level CSATCustomer satisfaction NPSLoyalty and recommendation CONV.Sales conversion QAQuality and adherence
Metrics to understand queues, experience, productivity and revenue.
Messaging, calls, AI agents, human agents, CRM and flow data are combined to monitor operations in real time and improve decisions.
Supervisor dashboard
LiveHuman interactions18
AI interactions42
Resolved87%
AI and automationHuman team
Architecture par segment
Contact Center is a cross-functional layer for every vertical.
The same channels, voice, CRM, flows and AI structure can serve healthcare, agribusiness, services, education, industry and public operations with their own rules.
Agribusiness
Télédétection, géotraitement, cultures, risque météo, incendies, équipes, flotte et notifications.
Industrie
Dashboards de production, maintenance, actifs, efficacité et opération industrielle.
Santé
Indicateurs pour cliniques, parcours de soins, qualité et suivi continu.
Public lighting
Telemanagement, assets, requests, maintenance, teams, SLA, energy, automations and smart city operations.
Contact Center
Chatbot, WhatsApp, Instagram, webchat, AI voice, VoIP, call center, flows, CRM and analytics.
Éducation
Gestion des cours, inscriptions, apprentissage, rétention et relation étudiants.
Gestion et services
Dashboards pour support, finance, productivité, contrats et opérations quotidiennes.
Questions about AI Contact Center
Technical criteria for a centralized customer service operation.
Direct answers about WhatsApp, voice, human service, profiles, VoIP telephony and metrics.
Yes. The flow can identify intent, collect data and transfer the conversation to the right queue or team while preserving history, attachments, summary and completed actions.
The voice agent receives or makes a call, understands natural language, consults authorized data, executes tasks and can transfer to a person with the full conversation context.
It does not have to. The platform combines automation and human service: AI handles routines, qualifies and prepares context, while the team takes cases requiring negotiation, empathy or judgment.
Yes. Each flow can have its own goal, instructions, knowledge, tools, statuses, actions, channels, metrics and rules for service, customer success or sales.
Yes. Extensions, queues, calls, transfers and phone history can operate alongside WhatsApp, Instagram, webchat, CRM, tasks and reports.
Operations can track AHT, waiting time, FCR, SLA, CSAT, NPS, conversion, quality, volume by channel, productivity, queues, abandonment and flow outcomes.
The investment depends on the channels enabled, the service volume and the use of AI and telephony. Dashify sizes the plan to the operation — talk to a specialist to get a proposal for your scenario.
Deployment is assisted and staged: it starts with the priority channels, such as WhatsApp and webchat, and evolves to AI voice, queues, flows and automations. The operation can start serving on the first channels within a few days, depending on complexity.
Yes. Besides the native CRM with a unified customer history, the platform provides automations, webhooks and APIs to integrate external systems, trigger actions from service events and sync data with the rest of the operation.
Access is controlled through profiles and permissions, with audit trails of actions and data-protection practices aligned with LGPD. Service data stays centralized in the platform, with governance over who can see and operate each piece of information.
Connected end-to-end customer service
Parler à un spécialisteWhatsApp, voix, IA, call center et flux implantés dans une seule opération.
Dashify intègre les canaux prioritaires et livre profils spécialisés, automatisations, téléphonie, CRM, qualité et analytics sur la même base de contexte.